frequently asked questions

How do I get started?

Getting started is simple! Just click the contact button on our page, where you can reach us via WhatsApp, email, or DM. Once you get in touch, we’ll send over a quick 2-minute Typeform to learn more about your project. From there, we’ll follow up through your preferred contact method, whether that’s WhatsApp, email, or a phone call, and arrange a discovery call to dive into your vision.

Is a deposit required?

Yes! To secure your project spot and get started a 60% deposit is required. There is also a flexible payment plan option. Feel free to get in touch to discuss the best option for your budget.

What is your process like?

Our process keeps things simple and collaborative:

1. Discovery Call – We learn about your goals and ideas.

2. Concept and Strategy – We outline a creative direction.

3. Design and Development – We bring your vision to life.

4. Review and Feedback – We refine everything with your input.

5. Launch and Support – We go live and remain available after the project.

Will my website be mobile-friendly?

Absolutely! Every website we build is fully responsive, meaning it will work seamlessly on desktops, tablets, and smartphones.

What platforms do you build websites on?

We design and develop using Webflow to create fully custom, high-converting business websites. These can include features such as embedded booking systems, blogs, custom forms, and other interactive elements that enhance your site and user experience. We also use Shopify for powerful e-commerce solutions, making it easy to sell online with excellent performance, creativity, and simple management.

How long does each project take?

Websites: Can usually take up to 2 weeks, depending on the number of pages and client feedback. This timeframe allows us to develop a strong concept and execute it with precision and creativity.

Print Design: Projects like business cards can be completed within 48 hours, depending on the design and print requirements.

Digital Design: Work such as social media posts or slide decks can take 1 to 2 weeks, depending on the volume of content and level of detail needed.

SEO and Website Support: Usually done monthly, depending on your requirements and brand goals.

Do you offer ongoing support?

Yes, we do. Whether you need website maintenance, SEO, or content updates, we offer ongoing support to help your brand grow and stay consistent after launch. We can always establish what’s needed and how we can ensure you’re taken care of even when your project is complete.

Can I update my website myself after it's built?

Yes! All our websites are built on Webflow, which allows for easy content updates. We also provide Webflow training with each project so you feel confident making changes.

Do you offer refunds?

Due to the nature of our work, we don’t offer refunds once a project has started. However, we ensure clear communication and revisions along the way to guarantee satisfaction.

Do you take custom requests?

Yes! If none of the packages fit exactly what you need, we can create a custom package tailored to your business goals. We can discuss your requirements and proceed from there.

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